1. Privacy + Sahara Games will treat all data that you provide to us with strict confidentiality and it shall only be used in accordance with this privacy statement by us, by a member of our Group and/or by a selected third party who complies with our high standards of data protection in order to manage the personal account which you open with us (“Account”), to create customer profiles, to ensure the security of the Site and to enable you to use our services.
2. PERSONAL DATA + All references to ‘Personal Data’ in this Privacy Policy refer to any personal information about a natural person which enables that individual to be identified directly or indirectly by reference to the data provided. Specifically, we collect the following information when you open an Account with us: first name, surname, gender, date of birth, place of birth, postal address, email address, phone number, language, currency, a valid original copy of an official document bearing his names and photographs (passport or ID card). You will also be required to provide login details of your choice, namely a username and password which will be kept by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) in order that you can credit your Account. We require the above information in order to ensure that you can identify yourself when using the Site, to ensure that you are of legal age to use our services, to improve our services to you and to keep you informed regarding any of our products which may be of interest to you. You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or has become irrelevant. Should you believe that any personal information we hold for you is incorrect, please email our customer services at sg.support@saharagames.com and we will amend any incorrect information.
3. PERSONAL DATA USAGE + Once your personal data is submitted to us, it shall be kept securely on our database. We will make use of the email address which you have provided us with to send you a welcoming message from Sahara Games. We may intermittently send you emails containing information ranging from special promotions and packages, as well as technical and other information relating to our services. Should you wish to unsubscribe from our email mailing list, you can do this easily by contacting us.
4. RESERVATION OF PERSONAL INFORMATION + As our customer, you or we can close your Account with us at any time. Following closure of your Account, we will reserve your personal data on record for as long as required by law. We will only use your data should such use be required by competent authorities in cases of fraud or investigation into any other illegal activity. This will be the sole exception to use of your personal information until its complete deletion from our records.
5. PROTECTION OF MINORS + The betting and gaming services that we offer are strictly prohibited for persons less than 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located. Consequently, underage persons cannot register and play on our Site. We collect proof of identification from our customers as part of our age verification process. Any underage person who is found to be gambling on Sahara Games will have his/her Account blocked immediately. Sahara Games reserves the right to conduct a security review to validate your identity and age. Acceptance of our Privacy Policy authorizes us to conduct such security reviews against third-party databases.
6. SECURITY + Sahara Games uses its best endeavours to protect the confidentiality of your personal data and to prevent any unauthorized external or internal users from accessing such information without your consent. However, Sahara Games shall take no responsibility whatsoever for events beyond its control inclusive of, but not limited to, acts of god or natural disasters and including power cuts and strikes. We are sure that, as our customer, you understand the evolving nature of our business due to continuous technological innovation and, although we endeavour to do our best to ensure the protection and privacy of your personal data at all times, we cannot guarantee that the performance of our service will be free from error at all times. Should any such error have an effect or consequence on the privacy of your personal data, we shall not be liable in any manner whatsoever in damages or otherwise. We strongly recommend that you do not divulge your personal information on our platform to strangers or third parties during live chat. Remember that your personal information is sensitive — it is important to stop and think before passing on personal information.
7. ADJUSTMENTS + It may become necessary, at any time, for us to make modifications to the Site or to the Terms and Conditions or Privacy Policy governing its services. The purpose of such modifications may be to further simplify user processes or to further reinforce security measures in order to upgrade to future technological innovations. In such cases, customers previously registered on our Site will keep their username and no modifications will be required on their part. Continued use of our Site by members after any modifications to the Site, the Terms and Conditions or Privacy Policy will be considered as their acceptance thereof. It is the responsibility of each customer to regularly check the Terms and Conditions and Privacy Policy for updates. This Privacy Policy is effective from January, 2023.